Trade Window Staff at United Overseas Bank Limited Co

City of Medan, North Sumatra, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Handling, Customer Communication, Document Management, Complaint Resolution, SLA Monitoring, SOP Compliance, Reporting, Trade Operations

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Bertanggung jawab atas semua kegiatan penanganan transaksi di cabang dalam skema Trade Window, baik untuk fungsi counter maupun pre-processing/back office. Memastikan kelengkapan dan kebenaran atas penerimaan dokumen dan memastikan kelancaran dokumen yang telah diterima oleh Trade Window. Membina hubungan dan melakukan komunikasi dengan nasabah dengan pihak-pihak terkait seperti Trade Operation, Unit Bisnis, Operation Cabang, dll Memonitor proses telah sesuai SLA dan kualitas pelayanan transaksi trade cabang. Memastikan semua proses transaksi telah sesuai dengan prosedur atau Standard Operating Procedure (SOP) atau peraturan internal lainnya, peraturan pemerintah serta peraturan internasional. Melakukan penanganan keluhan nasabah atas transaksi yang diproses di Bank UOBI dengan pendekatan yang baik dalam usaha memberikan solusi terbaik dan menjaga kenyamanan nasabah dalam bertransaksi. Melakukan eskalasi jika diperlukan. Membuat dan memonitor laporan transaksi, rekap transaksi harian atau laporan untuk keperluan trade ops, unit bisnis dan pihak-pihak lain yang berkepentingan Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

Responsible for all transaction handling activities at the branch within the Trade Window scheme, ensuring the completeness and accuracy of document reception. Build relationships and communicate with customers and relevant parties to monitor processes according to service level agreements and transaction quality.