• Join a dynamic high-tech environment
• Make a difference and help us to enable a safer world
• Great opportunities for career growth and progression

REQUIREMENTS

• Australian Citizenship
• 3+ years’ of relevant experience in as an Intelligence Analysis, Collection Specialist, Targeting, Personnel Security Vetting or related fields
• Experience within some of the below areas:
• within an intelligence, law enforcement, or other agency/organization with an intelligence analysis or assessment function
• leveraging intelligence collection and analysis software or commercially available data sets in support of the intelligence process
• delivering and developing training on Open-Source Intelligence or related subjects
• Solid understanding of current APAC national security, counter terrorism, counter-intelligence, cyber threats, and border security issues
• Excellent verbal and written communication and stakeholder management skills
• Proactive and organized, with the ability to meet deadlines and work with a high level of autonomy
• Strong critical thinking and problem-solving skills

Desirable Criteria:

• Bachelor’s degree in National Security studies, Criminal Intelligence, Political Science, Business, Economics, International Relations, or Foreign studies
• Formal intelligence analysis training
• Awareness of APAC national security interests
• Expert understanding of current subject matter relevant to the Fivecast customers, for example: counter terrorism, counter-intelligence, cyber threats, security-vetting, supply-chain risk management and border security issues
• Security Clearance: NV1

ABOUT THE ROLE:

Our Tradecraft Team enable Fivecast customers to fully leverage the range of AI-enabled threat intelligence capabilities provided by Fivecast. They are ‘super-users’ for Fivecast products and showcase to customers how to apply AI-enabled threat intelligence to the customer’s mission.
Our Tradecraft team will partner with our Account Directors to focus on a target group of customers to provide compelling pre-sales demonstrations, and trial experiences. Further, they will produce thought leadership content alongside our marketing team and ensure that they are product experts across the Fivecast product suite.

RESPONSIBILITIES:

Product Expertise:

• Develop and maintain expert knowledge of the entire Fivecast product suite
• Develop and maintain engaging, mission relevant content - for use in demos, trials, flash briefs, whitepapers, conference presentations etc
• Provide technical input to Sales on license sizing, user tiers/numbers, similar customer’s usage patterns
• Advise customers on technical integrations (SSO, APIs, etc) without escalating to Product Dev or DevOps.
• Provide customer and competitor intelligence feedback to the Product development team in accordance with the defined product management processes

Product Demonstrations:

• Develop and maintain realistic & relevant scenarios for software demonstrations
• Prepare for, schedule & conduct engaging software demonstrations with our customers
• Be accountable for conversion of software demonstrations to trials or customers

Customer Trials:

• Develop and maintain realistic & relevant scenarios for software trials
• Schedule & conduct software trials/PoCs with our customers to demonstrate applicability to specific customer use cases
• Provide instructor-led quick-start training to trial participants
• Pro-actively monitor and assess usage and trial user success
• Working with the Account Executive, develop trial reports for dissemination to the Trial Champion
• Be accountable for conversion of software trials to customers

Thought Leadership:

• Develop and maintain understanding and insight into our customer’s mission, challenges and issues
• Work with marketing to draft thought leadership content (flash briefs, blogs, industry briefs, etc)
• Attend Fivecast sponsored industry events & conferences in support of account executives

Customer Onboarding & Success:

• Ensure all new customers are on-boarded in a consistent manner
• Schedule & conduct customer on-boarding for new customers, consistent with the defined processes
• Schedule initial user training sessions for customer user base with Training Specialists
• Conduct regular customer success check-in calls
• Review usage statistics & report customer health to account executive & sales leadership
• Supporting our Training Specialist to ensure customers are all trained