POSITION OVERVIEW:

We are looking for an experienced and dependable Trading Floor Desktop Support Engineer to deliver prompt and expert technical support to our trading teams. This is a high-pressure, high-visibility position that demands top-tier technical expertise, a composed approach under stress, and a strong grasp of the trading environment. As the primary point of contact for all trading-related technology issues, the successful candidate will play a vital role in maintaining system uptime and minimizing disruptions to critical revenue-generating operations.

REQUIRED QUALIFICATIONS & SKILLS:

• Bachelor’s degree in Information Technology or a related field.
• Microsoft Windows certifications are highly desirable.
• Minimum of 5 years of experience in an IT support role within the financial services sector.
• Demonstrated ability to deliver high-level desktop support in large enterprise environments.
• Strong understanding of client/server architecture and network infrastructure.
• Excellent communication, interpersonal, and presentation skills.
• Advanced troubleshooting and problem-solving capabilities.
• Deep knowledge of Windows 10 and Office 365.

• Provide day-to-day technical support in a fast-moving, high-volume, and diverse trading floor environment.
• Maintain, support, and implement infrastructure solutions including desktop hardware, software, phone systems, and IPC turrets.
• Deliver frontline support for both front and back office applications, including trading platforms and market data tools such as Bloomberg and Fidessa.
• Work closely with Engineering and Application Support teams to resolve issues.
• Support Citrix / VDI infrastructure and assist with the integration of new tools and technologies into the current environment.
• Monitor desktop performance, offering recommendations for system improvements and increased efficiency.
• Handle ongoing desktop maintenance and plan for future infrastructure needs across the region.
• Manage and coordinate support with third-party vendors.
• Collaborate with vendors to assess and propose emerging technologies.
• Review and test patches and updates to determine their effectiveness in resolving desktop issues.
• Provide support for firm-issued iPhones and iPads via Mobile Iron MDM.
• Oversee onboarding and offboarding processes, ensuring all IT aspects are properly handled.
• Maintain clear and up-to-date documentation for systems and procedures.
• Support global initiatives and collaborate with cross-functional teams such as Facilities, Application Support, and Infrastructure.
• Manage inventory including returns, repairs, and new hardware requests.
• Handle Moves, Adds, and Changes (MAC) related to hardware, software, and workstation relocations.
• Submit and assist with application packaging and production readiness certification.
• Provide support for SCCM software deployments.
• Rack and stack equipment in data centers as needed.
• Maintain and support Active Directory services and Print Server infrastructure.
• Assist with Business Continuity Planning setup, configuration, and testing.
• Support firewall and proxy services.
• Provide technical assistance for AV and conference room systems.