Trading Incidents Analyst at Entain

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Incident Management, Problem Solving, Customer Support, Technical Support, Organizational Skills, Time Management, Team Collaboration, Attention to Detail, Sports Betting Knowledge, Trading Operations, Data Logging, Escalation Procedures, Information Gathering, Process Adherence, Learning Agility

Industry

Entertainment Providers

Description

Company Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together. Job Description Trading Incidents Analyst In the position of Trading Incidents Analyst, you will work closely with Product, Technology, and Trading teams to support the management of trading-related incidents. You will help ensure minimal customer impact and contribute to high-quality service delivery. This role provides 24/7 support to Entain’s Trading teams globally. You will support the monitoring, logging, and triage of Trading Incidents, escalating issues appropriately, and assisting senior team members in investigations and resolutions. Key Responsibilities: Act as a point of contact for Trading Incidents across designated communication channels, escalating where appropriate. Monitor and manage shared inboxes, ensuring emails are logged, prioritised, and assigned according to established procedures. Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities. Assist with initial incident checks using defined tools and processes, gathering information to support further investigation. Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues when required. Support communication with third-party feed providers by logging issues and sharing relevant details. This role offers: Hands-on experience in issue triaging and incident management Exposure to multiple teams across Trading, Product, and Technology Qualifications Degree level education is desirable but not essential. Clear and effective communication skills, both verbal and written, with the ability to escalate issues using defined processes. Ability to clearly document and explain issues in a structured and easy‑to‑understand way. Willingness and ability to learn how to summarise trading and incident-related information with support and guidance. Highly motivated, well organised, and able to manage multiple tasks in a fast‑paced environment. Ability to follow processes accurately and complete tasks thoroughly, even when under time pressure. Previous experience in an operational, trading, customer support, or technical support environment is desirable but not required. An interest in sports betting, trading operations, or incident management, with a willingness to develop into a more senior role. Additional Information Depending on your role and location, you can expect to receive benefits like Generous group bonus scheme Hybrid working - 2 days in the office Private medical insurance Pension Scheme Free subscription to wellbeing app Unmind Entain & Enhance days – 2 paid days off to focus on your professional or personal development Sharesave Scheme Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. Equal Opportunities. If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. Advertising Department: Trading

Responsibilities

The Trading Incidents Analyst will act as a point of contact for trading incidents, monitoring and managing shared inboxes, and supporting incident investigations. The role involves ensuring minimal customer impact and assisting senior team members in resolving issues.