Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

REQUIREMENTS

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
• Understanding of trading platforms or exchange, e.g. knowledge of trading orders
• Understanding of the use of API in communicating with a trading platform
• Outstanding problem solving capabilities including solving issues under high pressure
• Excellent communication skills to be able to facilitate cross departmental communication
• Able to participate in an on-call rotation, as required by the business
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
• Hands-on experience in API trading is a strong plus
• Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
• Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
• Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
• Being the first line support for all account and system related issues
• Serve as the representative of VIP customers to internal teams including account, finance, risk and products
• Collect customer feedback and manage projects to realise the product change requirements
• Provide system and product updates to customers to ensure they are aware of all the major changes in time