Traffic Management Center Quality Specialist at Aecom USA

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

71739.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Real-time Auditing, After-the-fact Auditing, Issue Correction, Program Improvement, Data Collation, Presentation Skills, Standard Operating Procedure Review, Training Material Creation, Best Practice Research, Special Event Coordination, Record Keeping, Control Room Operation, Flex Lane Certification, Communication, Attention to Detail, Time Management

Industry

Civil Engineering

Description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description The Quality Specialist will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. The responsibilities of this position include, but are not limited to: Perform real-time and after-the-fact audits of TMC incidents and events. Review and evaluate all audits from the Audit Program. Work with and communicate with TMC staff and leadership to correct issues or problems within the team as identified through audit results. Recommend improvements and expansion ideas for the TMC Audit Program and Audit Dashboard. Collate and present on the number of incidents handled per month, by shift, and operator. Collate and present on how each audited incident was discovered (ex. Computer-Aided Dispatch (CAD), phone call, camera, etc.) Assist leadership with Standard Operating Procedure review, updates, and development based on audit results. Assist with creating and reviewing training material and modules. Research and identify quality and performance measurement best practices at other TMCs. Make recommendations to leadership to incorporate findings. Serve as point of contact for major special events including attending meetings, developing signing plans in coordination with leadership, and communicating / coordinating with team on major special event traffic plans. Maintain accurate records. Additional responsibilities include: Perform functions of a TMC Control Room Operator on an as-needed basis to support operations. Become Flex Lane certified and maintain certification. Attend periodic training and meetings. Other duties as assigned by the leadership team. Qualifications Minimum Requirements High School + 2 years of relevant experience or demonstrated equivalency of experience and/or education. Must be US Citizen. Preferred Qualifications: Previous background, education and/or experience in a traffic management center, traffic operations, Intelligent Transportation Systems (ITS) or related field. Excellent verbal and written communication skills. Ability to effectively communicate information, expectations, and feedback to team members Strong teamwork and collaboration skills Attention to detail and strong focus on quality and continuous improvement Ability to work independently with minimal supervision Excellent time management skills Capable of multi-tasking and working in a fast-paced environment. Experience with Microsoft Excel, PowerPoint, Tableau, and/or other data analysis and presentation tools. Additional Information This role does not provide Visa Sponsorship About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. State/Province: Wisconsin Business Group: DCS Legal Entity: AECOM Technical Services Inc Business Line: Transportation Work Location Model: On-Site Operating Group: Americas Primary Location: US - Milwaukee, WI - 1555 N Rivercen Compensation: USD 52000 - USD 71739 - yearly

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Responsibilities

The Quality Specialist will perform real-time and after-the-fact audits of Traffic Management Center incidents and events, communicating findings to staff and leadership to correct issues and recommend program improvements. This role also involves assisting with Standard Operating Procedure review, creating training materials, and serving as a point of contact for major special events.