Position Description :
Join Serco as a Traffic Management Center Program Manager in Austin, Texas!
Serco is looking for an experienced candidate who has extensive knowledge of TMC Operations to lead a team in Austin, Texas. You will lead a team that works closely with state employees, local law enforcement and other first responders daily. As the Program Manager you will provide firsthand knowledge of project management and TMC operations best practices throughout the duration of the project to ensure success.

Additional desired experience and skills:

• Fluent Spanish with the ability to receive, give and understand written and oral instructions

• High school graduate or equivalent
• Three years’ experience within the last seven years in project management for similar practices
• The knowledge and skills to lead co-workers and make sound decisions while working in a high-paced and high-pressure environment.
• Capability and experience in recruiting, mentoring, and evaluating TMC operations or similar personnel.
• The ability to address conduct and performance issues
• Be fluent in English with the ability to receive, give and understand written and oral instructions.
• Excellent oral and written communication skills, and the ability to communicate with partner agencies
• Experience reporting and managing performance according to Service Level Agreement (SLA) standards, Key Performance Indicators (KPIs), and similar metrics in a TMC or like environment.

Additional desired experience and skills:

• Fluent Spanish with the ability to receive, give and understand written and oral instructions.