EXPERIENCE, KNOWLEDGE, AND SKILLS

• Commitment to work the hours stated.
• Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
• You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
• Self-disciplined, with the ability to work independently using your own initiative.
• Able to work to and enforce strict industry standard rules and regulations.
• Punctual with excellent time management skills, ensuring your train departs as scheduled.
• Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
• Good problem-solving skills.
• Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
• Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.

• Being the public face for Merseyrail you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train’s.
• Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed.
• Communicate with individuals and small groups providing information on routes, schedules and connections.
• Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions.
• Ensure our passengers board and alight the train safely.
• Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner.
• Ensure the train environment is comfortable by reporting any defects identified on board.
• Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team.