Train Operations Supervisor

at  ALSTOM

Req ID:477399
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Jo
Join us as Operation supervisor, and you’ll be looking at a career-defining role based in Montreal (QC), CA.
The Supervisor, Train Operations will ensure that train movements are operated on time, safely, efficiently and economically over the entire transit system consistent with our customer and Alstom mission of providing excellent Customer Service

• Ensure that all transportation and Customer Service activities are performed safely, promptly while providing a courteous service to clients in accordance with corporate policies, practices, government regulations, Canadian Rail Operating Rules and special instructions.
• Coordinate, direct and supervise locomotive engineers and train operators through the application of a high level of technical and managerial skills related to Customer service delivery and the safe operation of trains and the provision of a quality service in accordance with the advertised train schedules;
• Report all accidents, derailments or disruptions assuming the senior role coordinating all Bombardier Transportation and Equipment Maintenance activities with the host railway to minimize adverse effects to passengers while ensuring an expeditious return to normal operations. Investigate customer complaints, accidents, injuries, rule violations and other staff failures.
• Monitor and undertake action to ensure performance of locomotive engineers and train operators on board trains;
• Asses train reports for on-time performance and Interface regularly with host railways rail traffic control centers as well as host railway operating officers to ensure coordination and daily performance of train operations and to immediately respond and correct deviations to the operating plan;