Trainee Account Handler at Jensten Group

Milton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem-Solving Skills, Microsoft Word, Microsoft Excel, Microsoft Outlook, Advisory Skills, Client Management, Insurance Knowledge, Negotiation Skills, Attention to Detail, Team Collaboration, Time Management, Customer Service, Record Keeping, Diary Management, Claims Liaison

Industry

Insurance

Description

One Broker (part of the Jensten Group) is excited to welcome a new team member to our successful Personal Lines team in Cambridge. This is a fantastic opportunity to become part of a friendly, collaborative office of 40+ professionals, where you’ll play a key role in helping clients secure the right home insurance cover—both standard and non-standard. Whether you already have insurance experience or you’re eager to start a career in broking, we’ll give you the tools, training, and support to succeed. You’ll learn about our household products, develop your advisory skills, and gain confidence in guiding clients through their insurance needs. From day one, you’ll be part of a team that values growth, professionalism, and a positive working environment. Initially working full time in the office, a blend of office and home working will be available on completion of probation. Key objectives & responsibilities: Check new policy documentation for accuracy and forward to clients or liaise with insurers. Negotiate and invite renewal of allocated client policies. Ensure all client records reflect the current risk on cover at all times, including sums insured, perils, excesses, extensions, and exclusions. Process mid-term adjustments. Respond promptly to clients’ day-to-day enquiries, managing expectations effectively. Maintain an effective diary system. Liaise with the Claims department regarding queries and reports. About You We’re seeking enthusiastic individuals who are ready to build a successful career in insurance broking. While previous experience in insurance is an advantage, it’s not essential. If you have a genuine interest in the industry, strong communication skills, and the ambition to learn, we want to hear from you. Other skills/requirements: A good understanding of Microsoft Word, Excel and Outlook Strong communication and problem-solving skills A sincere interest in developing a career within the insurance/broking sector A desire to work towards CII Qualifications (not essential) Rewards & Benefits When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include: 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays Auto enrolment into our excellent pension scheme (5% employer matched contribution) Flex-benefits- A range of flexible benefits to choose from, that are most important to you Group Life Assurance cover 3 months Maternity, Paternity & Adoption leave all fully paid Professional qualification study support relevant to your role and career Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc. Holiday purchase scheme- up to 5 days annually About Us: One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars. Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit. Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners. Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK. We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business. And that’s why you should join us. #LI-LP1

Responsibilities

The Trainee Account Handler will check new policy documentation for accuracy, negotiate renewals, and ensure client records are up to date. They will also respond to client inquiries and liaise with the Claims department as needed.