WE REVIEW APPLICATIONS ON AN ONGOING BASIS UNTIL THE CLOSING DATE SO PLEASE DO APPLY AS SOON AS CONVENIENT

Glasgow Assessment Day 1: 29th July
Glasgow Assessment Day 2: 2nd September
Please note that this role requires full time training, commencing late September for 8 weeks, which you would need to be available for.
We want to get to know you for the person you are, so please respectfully refrain from using any kind of any AI generated answers on the application form.
Whether you have worked in debt advice before or are looking for a new opportunity we can help you develop your skills and knowledge to join our debt help team. If you are confident with numbers, can deliver excellent customer service and are compassionate, but emotionally resilient then this is the perfect role for you.
CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.
Salary and Progression
Trainee Debt Advisor starting salary of £24,477.20 with the opportunity to progress to a Debt Advisor role with a salary of £26,664.75 usually within 12 months. Further progression is available to a Senior Debt Advisor with a salary of £28,957.27, usually after 2 years (based on meeting necessary performance and development criteria).
After this there are manager and specialist roles that may become available to apply to for further career progression.

JOB DESCRIPTION

What a debt advisor does:

• Build budgets to support clients in managing their finances
• Create tailored advice plans to give suitable options to become debt free
• Negotiate with creditors to create a sustainable payment plan and stop further debt collection
• Resolve client queries over phone, email and SMS
• Working with partner churches in running their local debt centres

ACCOUNTABILITIES:

• Complete the Debt Advisor classroom and online training course
• Create a client budget from information gathered by CAP centre staff, reviewing documentation, identifying further queries and applying guidance to expenditure
• To advise clients on their best options to deal with their financial difficulties. This includes formulating a strategy to become debt free, as well as broader advice relevant to their financial situation
• Identify potential enforcement action against clients, negotiating with creditors to establish sustainable plans for repaying debts (or holding further enforcement action)
• Complete Phone training and achieve sign off for call handling
• To deal with client and creditor queries as they arise through the various communication methods available; including phones, post, emails and SMSs
• Amend and update client budgets with changes to their circumstances and identify when a change of circumstance impacts a clients route option
• Pass sign off for advice creation
• To demonstrate patience and resilience whilst helping clients with multiple complex needs, ensuring that CAP continues to deliver the very best for the very least
• To proactively manage clients’ cases toward a debt free conclusion, completing workflow tasks as required and complying with CAP’s Debt Help Policy and Procedures at all times
• To liaise with and work alongside other Debt Operations departments
• To communicate with the CAP debt coaches regarding the status of their client’s cases

SKILLS REQUIRED

What skills you need:

• Excellent communication, both verbal and written
• Able to quickly analyse complex situations to find the best solution
• Confident computer user, able to quickly gather and accurately record information
• A confident, quick learner with a capacity for large workloads
• High emotional resilience. Able maintain wellbeing whilst dealing with sensitive and highly emotive client circumstances
• Strong numerical skills
• Confident working autonomously and within a team

EDUCATIONAL REQUIREMENTS

N/A

GENUINE OCCUPATIONAL REQUIREMENTS

Under the 2010 Equality Act, schedule 9, we have a genuine occupational requirement for all employees and volunteers to be practising Christians.
For further information, please contact the People & Culture team on 01274 760720 (option 6) or email recruitment@capuk.org.
Information on genuine occupational requirements.

Please refer the Job description for details