As a Generalist Adviser you will support people in Plymouth with a wide range of issues. At Citizens Advice Plymouth we support everyone to find a solution to the problems they’re facing, no matter who they are. The service provides advice face-to-face in our office, through outreach work at different locations across Plymouth, on the phone and digitally.
You’ll conduct telephone, webchat, and face-to-face appointments using sensitive listening and questioning skills to allow the clients to explain their problem. You will ensure all relevant information is collected efficiently and accurately on our recording systems and give clients high quality advice which could be on a range of issues, including employment, budgeting, grants, and income maximisation, debt, consumer, family, housing, and immigration.
You will be expected to complete 9 appointments a week, either face-to-face or over the phone. There is no average appointment – advice is tailored to each client.
This is a busy role where no two days are the same. While it can be challenging, this role offers the chance to help people with their problems and develop valuable advice skills, as well as knowledge on benefits, employment, housing, immigration, consumer issues and family and relationship issues.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.
This role will start on: Tuesday 16th September 2025.
Training: Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 7-week period from 16th September 2025, and you must be available full-time for the full 7-week training period - no annual leave will be approved for these weeks. We are not able to accommodate part-time training.