ABOUT INSITE

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We’re committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

REQUIRED SKILLS AND ATTRIBUTES:

• Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating.
• Full driving licence essential, with no or low penalty points.
• Positive attitude towards providing customer service excellence in all aspects of work.
• Happy to work as an individual but contribute to the team goals, ethos and share best practice.

ABOUT THE ROLE

As Trainee HIU Engineer you’ll support the installation, maintenance, and effective operation of heat network equipment (HIU’s, Valves, Meters, PAYG devices & metering systems) deployed within our client’s developments and their customers’ homes.
Much of this role includes working in the built environment on multi- million-pound construction schemes and in people’s homes.
Training and development opportunities available to progress to Field Technical Engineer.

SPECIFIC RESPONSIBILITIES INCLUDE

• Heat Interface Unit (HIU) replacement, maintenance, and servicing (mainly in occupied homes).
• Mechanical Ventilation Heat Recovery (MVHR) maintenance and servicing.
• Fan Coil Unit (FCU) and cooling meter replacement, maintenance, and servicing.
• In property Heat and Cooling Meter servicing and Verifications.
• Problem solving and fault- finding issues on site and liaising with other trades and the main contractor.
• Liaise with & report to site staff (clients, principal contractors, consultants & heating / plumbing sub- contractors)
• Installation and maintenance of in property heating and cooling controls.

Support on-going Customer Services:

• Carry out post-installation upgrade / maintenance programmes on Insite equipment installed in residential properties, plant rooms and communal areas.
• Interaction with clients & customers on site at developments, representing Insite Energy in sometimes difficult situations where clients & residents may be unhappy to be without utilities due to faults.
• Maintaining personal equipment & stock of spares/consumables to a level ensuring continuity of service.