Trainee Mobility Driving Advisor - West and South coast region at Motability Foundation

Torquay, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

38000.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Approved Driving Instructor Experience, Mobility Assessments, Report Preparation, Customer Service, Driver Control Assessment, Vehicle Adaptation Knowledge, Medical Condition Knowledge, Wheelchair Accessible Vehicles, Grant Procedures, Stakeholder Relationship Management, Legislation Understanding, Microsoft Office Suite Proficiency, Communication Skills, Workload Organization, Discretion, Integrity

Industry

Non-profit Organizations

Description

Salary: £36,000 to £38,000 per annumLocation: Ideally you'll be based in Devon, Cornwall, Somerset, Wiltshire, Hampshire or Dorset, with the flexibility to travel across West coast and South coast as required. Based 4 days on the road, 1 day per week home based. Occasional travel to our office in Harlow, Essex is required. We are currently only considering applications from individuals with prior experience as an Approved Driving Instructor (ADI) This is a development role where you will learn the key skills and knowledge base required to work independently as a Mobility and Driving Advisor. You will undertake a comprehensive training programme to be able to carry out holistic face to face mobility assessments with our beneficiaries, in relation to vehicle and adaptation requirements and prepare detailed assessment reports to support charitable funding decisions. You will act as a representative of the Motability Foundation, ensuring that clients are handled professionally, efficiently and sensitively, working to the highest standards of customer service. Gain the skills required to become competent in conducting independent driver and passenger mobility assessments. This will involve assessing physical and cognitive abilities to recommend the most appropriate solution in terms of the driving task, driver controls, vehicle access and egress and equipment stowage to enable beneficiaries to utilise the vehicle and gain independence. Working with and learning from our existing Mobility and Driving Advisors, drawing on their wealth of knowledge and experience. Delivering excellent customer service both internally and externally. Organising and prioritising workloads to ensure deadlines are met and best practice is followed. Developing an in-depth knowledge of a range of mobility solutions and adaptions including their functions and limitations. Developing an in-depth knowledge of medical conditions and how these affect mobility and the use of vehicles. Gaining an in-depth knowledge of a range of Wheelchair Accessible Vehicles and solutions that can be used as a driver or passenger. Assisting customers, carers or driving instructors with vehicle and adaption familiarisation. Producing detailed, accurate and timely assessment reports based on the functional assessment that comply with best practice and standards. Gaining an in-depth knowledge of grant procedures from application through to grant award. Promote awareness of Motability Foundation’s services and responsibilities to stakeholders and other external organisations. To develop relationships with stage 1 and stage 2 vehicle converters including demonstrating of their vehicles. To become proficient in the understanding of technology, standards and legislation relating to vehicles, driving instruction and adaptations. Attend industry specific exhibitions, meetings with external stakeholders and fundraising events. About you: Must haves: Experience as an Approved Driving Instructor Experience in a training environment or current technical knowledge of mobility solutions. Educated to ‘GCSE’/’O’ Level/NVQ 3 (minimum) standard (Mathematics and English). Previous experience in a customer focused environment. Working knowledge of Microsoft office suite, including Word, Excel, and Outlook. Full clean UK driving license. Excellent communication skills, both oral and written. Confidence to deal positively with challenges that are presented. A can-do attitude. Nice to haves: Experience of working within the disability sector. Experience of working with vulnerable people. Experience of medical conditions and how these affect mobility and independence Working knowledge of Customer Relationship Management systems. Experience of disabling conditions and how this affect mobility. Reporting lines and relationships Reports to: Operations Manager – Field Team. Key relationships: Beneficiaries, carers, family members and their advocates. External Stakeholders including dealers and the vehicle conversion industry. Motability Foundation staff and its service providers. Motability Foundation Directors. Motability Foundation Governors. Extra Information Based from home, customer assessments and vehicle demonstrations are predominately in the designated local region, as this is a trainee role the expectation is to travel within the UK on a regular basis to assist and learn from our existing driving assessors. There will also be the need to spend time with the different vehicle conversion companies and other stakeholders. Job holder must be flexible on working hours and meet the need to see customers at their homes outside of normal working hours. This may require the job holder to regularly stay away from home overnight. Ensure that health and safety is always at the forefront of the working environment and respect the diversity of Motability Foundation customers and beneficiaries. Job holder will be required to undertake regular training and CPD. Job holder will need to keep up to date with legislation applicable to role. Decisions and recommendations are based on facts obtained and in accordance with Motability Foundation’s Grants Policy. As the job holder will be dealing with some of the most complex cases, they will need to show discretion, integrity and sensitivity whilst managing customer expectations. Required to travel to Motability Foundation’s office in Harlow on an adhoc basis to undergo training and attend meetings. Subject to an enhanced DBS check Working with the line manger and field team regarding continuous professional development (CPD). Motability Foundation At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all. ⭐️ WHAT MOTABILITY CAN OFFER YOU ⭐️ A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes; 🌞 Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service ❤️ Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues. 🏡 Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary. 🌈 Diversity and Inclusion - We value everyone’s unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year. 🎉 Celebrating Success – We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year. ☕️ Our culture - In the Motability office we “dress for our day”, it’s an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive. 💰 Pension – Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%. How to find out more? To find out more regarding the vacancy and for the full job description, please contact our Talent Team at: recruitment@motability.org.uk Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability. We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us. We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.

Responsibilities

This development role involves learning to conduct holistic face-to-face mobility assessments for beneficiaries regarding vehicle and adaptation requirements, preparing detailed assessment reports to support funding decisions. The advisor will also act as a representative of the Motability Foundation, ensuring professional, efficient, and sensitive client handling while developing expertise in mobility solutions and medical conditions affecting vehicle use.