As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

PURPOSE OF THE POSITION

We are looking for a summer trainee to join the End User Services team to work as the helping hand of our Onsite IT technician. You will work in an international environment and you will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience.
The position is based in Helsinki.

MAIN TASKS AND RESPONSIBILITIES

• End-user support & VIP support
• IT Incident monitoring and handling
• Meeting room equipment support & maintenance.
• Mobile device support. (defining standard/procurement/subscriptions).
• IT procurement activities.
• Ensuring that documentation of local applications, and infrastructure is in place and maintained. (knowledge management + CMDB).
• Ensuring that global policies and procedures are in place and followed
• Anything else that might pop up to improve the end-user experience
  We expect from you having the attitude ‘I am here to help you’ and being a ‘hands-on’ person—an experienced team player with broad technical IT knowledge. Good interpersonal and communication skills are a prerequisite.