TRAINEE PRACTICE ASSISTANT (LEVEL 3 BUSINESS ADMINISTRATOR APPRENTICESHIP)

As a Trainee Practice Assistant, you will play a crucial role in supporting the efficient functioning of a general practice setting. This apprenticeship opportunity gives you the hands-on skills and experience of primary care.
Over 18-months you will learn a range of skills and gain lots of experience to support you with starting your career in the NHS. On completion of the training there will be scope for further development in clinical and non-clinical career pathways.

KEY SKILLS YOU WILL LEARN DURING THIS APPRENTICESHIP:

Communications skills to liaise with a range of people and partner organisations, including responding to inquiries from patients and their families, providing basic information, and directing them to the appropriate healthcare professionals or resources.
Digital skills – learning a range of IT software and databases
Organisation and co-ordination skills – gain basic project management skills to meet Practice targets and help improve processes
Administrative skills: Assist with general administrative tasks such as handling phone calls, managing emails, processing paperwork, and maintaining electronic and physical records.
Collaboration: working closely with the Practice team, including doctors, nurses, allied health professionals and other administrative staff
Confidentiality and Data Protection: Maintain strict confidentiality of patient information and adhering to data protection regulations in handling sensitive medical records and personal information.
This apprenticeship will provide you with valuable exposure to the primary care environment, enabling you to develop essential skills in customer service, administration, teamwork, and confidentiality. You will have the opportunity to learn from experienced professionals while contributing to the efficient delivery of healthcare services within a general practice.

There will be lots of support for your training, however this will be your training programme. To ensure success we want you to:

• Strive to achieve your best and understand the pass to distinction grade outcomes available for your apprenticeship
• Take responsibility for reflecting on your own learning needs and prioritising these as part of your training schedule
• Ensure you have an excellent attendance record to enable you to take full advantage of the training, to support the achievement of your apprenticeship
• Ensure timely and accurate completion of modules and assignments, striving for the best quality by seeking advice and support from your mentors
• Attend and fully participate in all learning activities scheduled, even if they are in addition to the minimum
• off-the-job training requirement
• Seek clarification immediately where tasks or subjects are unclear, to ensure you don’ fall behind with your learning schedule
• Participate in English and maths tests at the start of the programme
• Achieve the Level 2 Functional Skills qualifications in maths and English if require

KEY RESPONSIBILITIES

Whilst gaining skills within the Practice, you will be following the Business Administration Level 3 Standard with Training Provider Community Matters. This will involve a blend of formal study and self-directed learning.

During your apprenticeship you will learn how to:

• Provide administrative workflow
• Book, maintain and monitor the Practice’s appointment system
• Process Practice correspondence (paper, electronic, email) attaching it to the patient record, reviewing and coding relevant information (such as new diagnoses, peak flow measures, BP recordings, height, weight, smoking status) and passing onto clinical staff as appropriate
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Deal with requests from patients, team members and external agencies
• Follow up with patients’ chronic illness reviews
• Review and respond to emails received into the Practice email inbox including from patients and other healthcare professionals
• Manage the eConsultation inbox and book appropriate appointments
• Process referrals from GP staff onto the appropriate community or secondary care provider
• Manage insurance and private reports processes including invoicing
• Provide administration for doctors and the practice manager
• Provide accurate data entry
• Learn the key Practice procedures
• Liaise with other health professionals
• Work on short projects as part of your apprenticeship training programme.
• Process letters
• Coordinating test requests i.e. bloods, x-rays, scans etc as required via the workflow process including contacting the patient, generating the test request form and arranging any follow up coordination as required

Who we’re looking for (person specification) In our selection process we want you to demonstrate:

• A positive “can do” attitude.
• Problem-solving skills - for example how you manage through conflicting priorities on your time
• Attention to detail and quality of work
• Honesty and reliability, including an understanding of what confidentiality means whilst working in a GP Practice
• The skill to work in challenging situations
• Understanding of, and commitment to equality of opportunity and good working relationships
• Good team worker who offers flexibility to support colleague absence e.g. annual leave
• Basic knowledge of IT packages such as Outlook, Word, Excel and MS Teams
• English and Maths GCSE grade C/Level 4 or equivalent qualifications like Functional Skills at Level 2 are desirable.
• Previous level 2 or equivalent qualifications, or equivalent previous experience is also desirable.

APPRENTICESHIP PROGRAMME RESPONSIBILITIES

There will be lots of support for your training, however this will be your training programme. To ensure success we want you to:

• Strive to achieve your best and understand the pass to distinction grade outcomes available for your apprenticeship
• Take responsibility for reflecting on your own learning needs and prioritising these as part of your training schedule
• Ensure you have an excellent attendance record to enable you to take full advantage of the training, to support the achievement of your apprenticeship
• Ensure timely and accurate completion of modules and assignments, striving for the best quality by seeking advice and support from your mentors
• Attend and fully participate in all learning activities scheduled, even if they are in addition to the minimum
• off-the-job training requirement
• Seek clarification immediately where tasks or subjects are unclear, to ensure you don’ fall behind with your learning schedule
• Participate in English and maths tests at the start of the programme
• Achieve the Level 2 Functional Skills qualifications in maths and English if required

Job Types: Full-time, Apprenticeship
Pay: Up to £10.00 per hour
Expected hours: 37.5 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• On-site parking

Work Location: In person
Application deadline: 19/09/202