COMPANY OVERVIEW

Uniform Direct is a leading national supplier of school uniforms, dedicated to providing high-quality products designed by parents for parents. We pride ourselves on our ability to deliver a complete solution for schools, ensuring stock availability and customer satisfaction.
This is an exciting opportunity to join Uniform Direct who are experts in the school wear industry. We are looking for a Trainee Retail Store Manager who will pro-actively lead by example and deliver a true retail customer experience. We value every member of our team and collectively work to getting it right first time for our customers.

EXPERIENCE OF

· Working within retail/service industry with particular regard to customer services/customer contact, working in a team environment, managing a group of staff, basic administration, filing, stock taking and simple analysis of figures.

QUALIFICATIONS/EDUCATION/KNOWLEDGE

· An awareness of how to identify and develop the market potential of a shop and respond to local needs.
· An awareness of fashion and retail trends and how to relate these to a Uniform Direct retail branch. (Desirable)
· Full clean driving licence and own transport.
· Knowledge and competent in the use of IT systems.

JOB PURPOSE

· Generate maximum profit to support, through the effective management of staff, and resources and provide a quality, customer focused service.
· Maintain effective working relationships with managers, staff, and school contacts in order to achieve business objectives and create a positive and professional atmosphere.

DUTIES

· manage and motivate a team to increase sales and ensure efficiency;
· manage stock levels and make key decisions about stock control;
· analyse sales/staff figures and forecast future sales volumes to maximise profits;
· analyse and interpret trends to facilitate planning;
· liaise with head office for data analysis and forward planning;
· deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;
· ensure standards for quality, customer service, health and safety, and fire are met;
· resolve health and safety, legal and security issues;
· ensure conformity of basic Trading Standards legislation
· respond to customer complaints and comments;
· promote the organisation locally by liaising with local schools, newspapers and the community in general- by telephone and in person.
· mobility using own transport is an advantage.
· organise special promotions, displays and events in store, other venues and in schools.
· attend and chair meetings in store, other venues and in schools.
· update colleagues on business performance, new initiatives and other pertinent issues;
· tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
· maintain awareness of market trends in the school uniform industry, understand forthcoming customer initiatives and monitor and report on what local competitors are doing;
· initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; dealing with sales, as and when required.
· lead by example – Housekeeping, Flexible/Irregular working including late nights, weekends and bank holidays to meet the demands of the business at peak times, personal presentation (this list is not exhaustive)
· react to consumer’s demands and industry trends and pressures of meeting targets
· attend training to develop relevant knowledge and skills
· respond to out of hours alarm activations.