COMPANY DESCRIPTION

Cybernet is the pioneer in all-in-one computing technology. Founded in 1996, our focus has remained the same: to provide high-performance, space saving computing solutions, customized to fit all unique environments and computing needs. Throughout the years, we have maintained that focus to provide consistent quality, reliability, and the best personalized support in the all-in-one computing business. See www.cybernetman.com for details of our current range.

JOB DESCRIPTION

Cybernet EMEA are seeking very enthusiastic individuals to help grow our business and footprint in the EMEA region. As well as selling to tier 1 medical device manufacturers Cybernet operates through a network of resellers, integrators and distributors throughout the EMEA region. The role is to support this network by providing sales administration, support and repair.

You will be required to:

• Provide phone and email quotations to customers.
• Be able to be the central support customer contact, maintain support relationships.
• Support technical tasks such as replicating customer issues through testing..
• Create clear and detailed records of technical support incidents via internal CRM ticketing and RMA system.
• Conduct troubleshooting and repair of field returns/RMA units.
• Help with any other technical and sales tasks as assigned by the team.

This position is located in Wendover near Aylesbury.

Our ideal candidate will have:

• Excellent attitude (can do attitude) and teamwork skills
• Excellent communication skills and be a self-starter
• Must be very comfortable speaking with customers on the phone
• A strong interest in IT and computer hardware
• Working knowledge of computer hardware and technologies would be beneficial

In return you’ll:
Be part of a business where Sales and Technical are respected.
Be able to make customer visits throughout the EMEA and possibly attend and exhibit at trade shows to increase market awareness, create contacts and help develop business.
Make a meaningful, measurable contribution to the revenue number.
Get the support you need to do a great job, (ie. personal development budget, regular 1:1s, etc).
Get access to senior managers across the business, whenever you want.
Job Types: Full-time, Permanent
Salary will be based on experience.
Job Types: Full-time, Permanent
Pay: £20,000.00-£25,000.00 per year

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• IT Support: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details