WHO ARE WE?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘2024 UK’s Best Workplaces in Tech’ list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

KNOWLEDGE, SKILLS & EXPERIENCE;

To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential:

• Service desk or internal IT environment
• Graduated, or recently studied a technical related degree, qualification or apprenticeship
• In addition to one of the above you must have some customer service experience

ABOUT THE ROLE;

As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract.
Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Service Desk role with a salary increase to 28k + bonus. As part of the Service Desk Team you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises.
This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members.
This position is based in our Team Valley office in Newcastle upon Tyne. Please note that if you require future sponsorship then we are unable to consider you for this role.

To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential:

• Service desk or internal IT environment
• Graduated, or recently studied a technical related degree, qualification or apprenticeship
• In addition to one of the above you must have some customer service experienc