Are you passionate about technology and curious about the world of digital consultancy? Do you dream of launching a career that blends your people skills with technical know-how?
At Cloud9, we’re offering a unique opportunity for aspiring tech consultants to start their journey with us as part of our Client Support Team (CST). This is more than a support role — it’s a structured learning and development pathway for individuals who want to grow into full-fledged Microsoft technology consultants.
Whether your background is in accounting, finance, business systems, or something entirely different, what matters most is your enthusiasm for tech, curiosity to learn, and drive to make an impact.

WHO THIS IS PERFECT FOR

• You’re passionate about technology and excited by the idea of a career in tech consultancy.
• You have experience or an interest in tech, accounting, finance, or business systems — or you’re simply curious and willing to learn.
• You’re a great communicator who enjoys solving problems and helping others.
• You’re detail-oriented, organised, and eager to take ownership of tasks.
• You want to grow — personally and professionally — and are looking for a role that will invest in your development.
• You’re energised by working in a positive, collaborative team that values curiosity, learning, and impact.

WHAT THIS ROLE OFFERS YOU

This is a hands-on, entry-level role designed to give you exposure to real client work, mentorship from experienced consultants, and structured opportunities to build your confidence in Microsoft technologies.
You’ll receive on-the-job training, ongoing learning opportunities, and career coaching — all with the aim of preparing you for your future as a consultant.

WHAT YOU’LL BE DOING

• Be the friendly first point of contact for client questions, learning to diagnose and resolve issues across Microsoft Dynamics 365 platforms.
• Get involved in client projects — from onboarding and basic system configuration to user training — developing your consulting skills along the way.
• Deliver tailored user training sessions to help clients build confidence in their systems.
• Learn to manage support cases and understand customer needs to help inform future project improvements.
• Work closely with senior consultants and technical teams to understand more complex requirements and how we solve them.
• Follow best practices, maintain accurate records, and contribute to client success using Cloud9’s playbook as your guide.
• Capture feedback and insights, using them as opportunities to learn and contribute ideas for continuous improvement.