Trainee - Terminal Services at Western Sydney International Airport

Luddenham, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Microsoft Office, Interpersonal Skills, Professionalism, Attention to Detail, Time Management, Organizational Skills, Team Collaboration

Industry

Airlines and Aviation

Description

We’re excited to offer a paid 12-month Traineeship in our Terminal Services team, a great opportunity to gain hands-on experience while working towards a nationally recognised qualification. As a WSI Trainee, you’ll work alongside our amazing team in a supportive learning environment that integrates on-the-job practical experience and formal training. The traineeship will elevate your level of skills, confidence and longer-term employability, plus you’ll be making a real contribution to the future of Sydney’s new airport in Sydney’s cultural heartland. How it works: You’ll commit to completing a Traineeship for a 12-month period, commencing Feb 2026. The Traineeship is designed for students who have recently completed Year 12 or equivalent. You’ll gain hands-on experience in an airport operations environment, supported by a structured learning pathway. WSI will support your learning journey by integrating formal training with TAFE during the traineeship. You’ll receive membership to WSI’s Early Careers Network. We’ll assign you a buddy/mentor to provide informal guidance and support throughout the Traineeship. Key responsibilities: The traineeship provides the opportunity to gain hands-on experience across terminal operations and airport service delivery, while supporting the team in delivering safe and efficient airport operations. Provide support to the Terminal Services team to ensure smooth and efficient airport operations. Assist with planning and coordination of service delivery and customer experience initiatives. Conduct research into ground handling and airline operations to support the development of terminal operations. Prepare reports and summaries based on research and observations. Participate in team workshops and stakeholder meetings, contributing to continuous improvement. Participate in formal training. Provide general administrative support. Contribute to team goals and broader WSI objectives. About you: This is a great opportunity if you’re about to complete Year 12 (or equivalent) and are interested in supporting customer service and airport terminal operations. A genuine passion for customer service and contributing to a positive team culture. Proficiency in Microsoft Office, including Word, Excel and PowerPoint. Strong interpersonal skills and the ability to build trusted relationships with colleagues and stakeholders. Demonstrated professionalism and ability to maintain a high level of confidentiality. You’re self-starter with a proactive approach to tasks and a strong sense of initiative. High attention to detail, checking all tasks for accuracy and quality, seeking improvements where possible. Strong time management and organisational skills. Ability to work independently and collaboratively as a team. You’ll need your own transport to attend our offices in Liverpool, Luddenham and Badgerys Creek. How To Apply Please submit your application via the link or to make an enquiry email to Thao Vu at WSI tvu@wsiairport.com.au To apply for this role, you must already have the right to lawfully work and live in Australia. If you’re our preferred candidate, you’ll be requested to undergo background and medical checks. You must be at least 18 years of age to work at WSI. For more information explore the WSI website https://wsiairport.com.au or our Facebook, Instagram or LinkedIn pages. What We Offer At WSI you're not just joining a team — you're becoming part of a community that thrives on purpose, passion and possibility. We’re building a culture that brings out the best in people, empowering every individual to grow, contribute and shine. Whether you're just starting out or looking to take your career to the next level, we offer experiences that unlock your full potential. Our values power everything we do: Safety Because nothing matters more. Heart Our passion drives us in everything we do. Striving To be different and better. Achieving together We make it happen with collaboration Proudly working on Dharug land, we reflect the vibrant diversity of Western Sydney and welcome people from all backgrounds and abilities to be part of our journey. Please let us know if you require any adjustments to the application or recruitment process. There has never been a more exciting time to be part of WSI's team, collaborating to create the most dynamic and smart airport in Australia. One of the largest civil engineering projects undertaken in Australia for decades, Western Sydney Airport will open in 2026 as a full-service airport offering international, domestic and freight service. Our aim is to be the gateway of choice to Australia and the world – connecting people, places and opportunity.

Responsibilities

The traineeship provides hands-on experience across terminal operations and airport service delivery. You will support the team in delivering safe and efficient airport operations while assisting with planning and coordination of service delivery initiatives.