WHAT WE’RE LOOKING FOR

We’re looking for someone who is:

• A natural communicator who loves talking to people and providing exceptional service
• Empathetic and compassionate, with a genuine desire to help others
• Confident with computers and online systems
• Motivated, proactive, and thrives in a busy, structured environment
• Detail-oriented and able to juggle tasks while staying organised
• Committed to completing a Certificate III in Business Administration (study during work hours!)
• Holds a Driver Licence and can commute to Wallsend Monday to Friday
• Able to obtain an NDIS Worker Screening Check and Working with Children Check

ABOUT THE ROLE

As an Intake Officer, you’ll play a vital role in onboarding new NDIS and Aged Care clients, ensuring a smooth and supportive entry into our services. You’ll be the first point of contact — offering a friendly, professional voice and guiding clients through every step with empathy and care.

KEY RESPONSIBILITIES INCLUDE:

• Answering and managing high-volume client phone calls with warmth and professionalism
• Creating and maintaining accurate client records and documentation
• Supporting the intake process to ensure smooth and timely onboarding

APPLICATION CLOSE 31/08/2025. SUBMIT AN UPDATED RESUME WITH A COVER LETTER TELLING US WHY YOU ARE THE BEST CANDIDATE FOR THE ROLE.

We encourage all eligible candidates to apply. Sublime Care is an equal opportunity employer, and we celebrate diversity. We are committed to creating an inclusive and supportive workplace for all employees.
Call 49112380 option 4 to discuss this opportunity further