Trainer - Call Center at InteLogix

San Salvador, San Salvador, El Salvador -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Coaching, Mentoring, Call Center KPIs, Sales Conversion, Onboarding, Performance Evaluation, Instructional Design, English Communication, Presentation Skills, Analytical Skills, Problem-Solving

Industry

Business Consulting and Services

Description

Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations. We are actively seeking an experienced Call Center Trainer to support a fast-paced, customer service program at our InteLogix San Salvador location. This role is responsible for delivering high-impact training, improving agent performance, and ensuring all team members meet and exceed performance and quality expectations. Responsibilities: Design and deliver engaging training sessions for new hires and existing agents within a sales-focused environment Facilitate onboarding, nesting, and continuous training programs aligned with business goals Identify performance gaps and implement targeted coaching strategies Partner with Operations and QA teams to ensure alignment on expectations and performance standards Monitor trainee progress and provide structured feedback and performance evaluations Conduct call evaluations and provide actionable coaching to improve sales conversion and customer interaction quality Support ongoing skill development initiatives to drive revenue and efficiency Requirements: Experience in a call center environment Proven experience delivering training, coaching, or mentoring agents Understanding of call center KPIs (conversion rate, AHT, adherence, QA, etc.) Ability to identify performance gaps and drive measurable improvements Strong organizational and multitasking skills Preferred Qualifications: 2+ years of experience as a Trainer in a call center environment Strong background in sales-driven call center operations (Preferred) Experience managing or supporting onboarding and training programs Experience with learning management systems (LMS) or training tools Exposure to adult learning methodologies or instructional design Skills & Competencies: Excellent English communication skills (verbal and written – must be clear, professional, and confident) Strong presentation and facilitation skills High level of accountability and ownership Results-driven mindset with a focus on performance improvement Strong analytical and problem-solving skills As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.

Responsibilities

Design and deliver high-impact training and onboarding programs for new and existing call center agents. Partner with Operations and QA teams to identify performance gaps and provide actionable coaching to improve sales and quality.