Trainer, Clinical Operations at RHC Group Management LLC

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Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

71500.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical operations, Training delivery, Instructional design, Curriculum development, Needs assessment, EMR, Athena, Adult learning principles, Coaching, Change management, Data analysis, Project management, Communication, Relationship building, Presentation skills, Time management

Industry

Hospitals and Health Care

Description

As a company our “North Star” is our unwavering focus on delivering patient-centered care, ensuring better outcomes for those we serve. The Clinical Operations Trainer supports our mission through helping us transform the way primary care is delivered and how patients are served. As a national leader at the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practice and consistent results. We’re creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven, and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning. Operating Responsibilities As an integral member of the Revere Medical Training team, you will enable our ability to deliver and execute role-based onboarding and training initiatives for clinical staff at Revere. The Clinical Operations Trainer will play a key role in the successful launch and scaling of new Revere Medical clinics as well as supporting the training needs of newly acquired practices within a specific region. You will provide training and support new team members using a consistent approach and standard of care. In addition, you will partner with operational/clinical leaders to plan, develop, implement, and evaluate regional-specific training standards for a dedicated market. You will work closely with other regional training teams, Learning & Development, SMEs, and business partners to appropriately deliver, evaluate, and refine our programs with a focus on quality and speed to productivity. Specialized Knowledge and Skills * Facilitate in-person and virtual based courses and programs, for all clinical staff and management team members. Provide coaching and feedback during and after training programs as well as throughout the initial 90-day review period to new clinical staff members. * Conduct training needs assessments to identify skill gaps and training requirements within the organization. * Assist in designing and developing creative, high-quality, interactive ILT (Instructor Lead Training) and VILT (Virtually Instructor Led Training) experiences. * Manage the creation and implementation of agendas and lesson plans, facilitator presentations and guides, participant workbooks, practical activities, handouts, scheduling and coordination and post-training evaluations. * Analyze and assess learning and development needs within a specific region/role and provide feedback to the learning team to evaluate and enhance course content and materials, based on objective data and through various feedback channels. * Supports new acquisitions by assessing training needs and developing and implementing regional/clinic training plans/programs per Revere Medical enterprise learning standards. Provide “at the elbow” support for newly acquired staff members. * Collaborate with L&D educators to determine impact of new technology releases/initiatives. * Understand workflow, policies, and procedures related to clinical and non-clinical associates and work with Subject Matter Experts to ensure the most current information is being conveyed. * Comply with policies and procedures regarding EMR change management for configuration updates and tracking. Skills for success * Knowledge and experience applying adult learning principles to design, implement and deliver learning solutions. * Instructional design and curriculum development skills. * Proficiency in conducting needs assessments and analyzing training data. * Strong attention to detail and ability to create engaging and effective training materials. * Must be able to manage multiple tasks/projects simultaneously within flexible time frames. * A high level of personal accountability and ability to work independently. * Ability to be flexible in an ambiguous and dynamic environment. * Strong communication and relationship skills with demonstrated success training new team members on the required clinical workflows, processes, and clinical practices to integrate successfully. * Comfort with data can leverage reporting and metrics to evaluate the efficacy of training and support approaches, as well as identify skills gaps. * Creativity, flexibility, and demonstrated critical problem-solving skills. * Demonstrated ability to engage and influence colleagues in training through effective presentation and communication skills. * Ability to assess the learning needs of new team members and independently adjust teaching/training approach as required to quickly and efficiently bring new hires up to speed. * Ability to build and maintain strong relationships with clinical and non-clinical staff in their use of the EMR to advance workflows to optimal efficiency that reflects best practices set by the Clinical Operations team. * Demonstrate effective time management and prioritization, excelling at both hands-on execution as well as training team members in supporting efficient clinic patient flow. * Acti as a role model of culture; demonstrating professionalism in all providers, patient, and team member interactions; a true ambassador for the Village Medical brand. Education * Bachelor’s degree in organizational development, business, education, or related field preferred or 3 years of healthcare/training experience * At least three years of learning and development experience, including building role-based curriculums. * At least two years of experience developing and implementing successful, enterprise-wide organizational learning and development programs, preferably in a healthcare, biotech, or pharma environment. * At least two years of experience in instructional design/course development * At least three years of EMR experience (Athena experience strongly preferred) * Integration/Practice Onboarding experience preferred. * Demonstrate excellent written and verbal communication skills. * Demonstrate strong interpersonal, creative, problem-solving, and team collaboration skills. * Strong time management and personal organizational skills, including the ability to prioritize and multi-task. * Organize, conduct, and evaluate internal training programs. * Building positive relationships and communication channels with other teams and departments * Excellent verbal, written, and interpersonal skills. * Ability to work in a fast-paced environment with competing priorities. * Flexible and adaptable; able to embrace and champion change on short notice. * Ability to manage multiple projects and priorities simultaneously. * Strong aptitude for detail, analytical * Ability to work independently required. * Strong computer skills (knowledge of a PC, Microsoft Office programs) Travel This role includes 50% travel between locations within a specific region. Unlock your Benefit Bundle! Enjoy premium medical coverage with exclusive Revere discounts, a company-funded HSA, plus dental & vision plans to keep you smiling and seeing clearly. Boost your future with a 401(k) + company match, and rest easy with company-paid life insurance. Need flexibility? Our Vacation Exchange Program has you covered. And that’s just the beginning—much more awaits! About Revere Medical: At Revere Medical, we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider-led services that improve patient outcomes and strengthen communities. Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.

Responsibilities

The Clinical Operations Trainer will execute role-based onboarding and training initiatives for clinical staff while supporting the launch and scaling of new clinics. They will partner with operational leaders to develop regional training standards and provide ongoing support for newly acquired practices.