Trainer - Collections at Sutherland

Angeles, Central Luzon, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Communication, Microsoft Office, Coaching, Problem Solving, Confidentiality, Customer Service, Leadership, Team Building, Flexibility, Integrity, Strategic Thinking, Performance Metrics, Feedback, Supervision, Technical Skills, Soft Skills

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Trainer. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. you are also expected to: Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge. Fill out accurate reports. Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations. Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting. Facilitate all aspects of floor-training and BQM Training for the program. Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments. Facilitate multi-hour product, behavioral or tool change type learning experiences. Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions. Coach and give feedback to trainees to help them fulfill performance metrics. Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution. Qualifications Our most successful candidates will have: At least 1 year of work experience as a trainer. Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) Strong English verbal and written communication skills. Strategic in developing solutions and process improvements. Willingness and ability to work in a shifting or graveyard schedule. Excellent ability to build networks within and across functions through proactive communication. Ability to maintain a high degree of confidentiality and professionalism is critical. Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential. Internal Qualifications: Must have FY25 PDP score of Exceeds Most or Clearly Exceeds. Tenure of at least 18 months. No Active DA. Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

As a Trainer, you will deliver and evaluate soft and technical skills training for new hires. You will also create and revise training materials, facilitate training sessions, and provide feedback to trainees to help them meet performance metrics.