Location: 24 Colonnade Road, Ottawa ON
Schedule: Daytime, Monday to Friday
What you will be doing…Reporting to the Manager, Learning Centre, the Trainer is responsible for delivering high-quality, compliant, and learner-centered training programs aligned with legislative and industry standards.
You will facilitate classroom based and virtual training sessions, guide learners through onboarding, internal systems, and support course design, administration, and learner evaluation. You’ll also contribute subject matter expertise to improve course content and deliver training to internal teams and external clients.

• Deliver a wide range of training including security guard, supervisory, customer service, onboarding, and systems training
• Facilitate both in-person and virtual instruction, coach learners in blended and eLearning environments
• Contribute feedback and expertise to instructional designers and curriculum developers
• Develop and revise job aids, training materials, and evaluation tools
• Administer training records, attendance, testing, and course documentation using CEMS
• Track learner progress, coordinate logistics, and schedule sessions
• Liaise with Recruiting, Operations, and Divisional Training teams to ensure learner readiness
• Ensure all training meets regulatory, operational, and client-specific standards
• Deliver onboarding sessions and internal systems training to new hires
• Work on special projects and maintain current instructor certifications