Trainer at Conduent

East Hartford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

68200.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Development, Curriculum Delivery, Subject Matter Expert, Quality Assurance, Continuous Improvement, Instructional Design, Training Material Maintenance, Operational Manuals, Performance Tracking, Remedial Training, Facilitation, Analytical Skills, Problem-Solving, Flexibility, Adaptability, Microsoft Suite

Industry

Business Consulting and Services

Description

Pay is $52,514 - $68,200 which may be below your state's minimum wage. Please take this into consideration when applying. Reporting to the Training Supervisor, the Trainer is responsible for development and delivery of remote and on-site training curriculum. The Trainer has an intricate role in the organization as the Trainer is relied upon to be a Subject Matter Expert on all levels of the process. This innovative thinker will work closely with the Training team to develop, document, implement, and maintain comprehensive training and quality assurance plans for call center, transaction processing teams. These comprehensive plans will focus on continuous quality improvement by setting goals for meeting service level requirements, improving customer service, and increasing staff productivity and accuracy.  Responsibilities * Delivering remote and in-person trainings with a high level of energy and enthusiasm. * Developing and maintaining training material and processing guides for staff. * Maintaining and updating operational manuals and training materials with all system enhancements as they occur, communicating and training any upgrades with all affected parties in a timely manner. * Working closely with the managers and supervisors on refresher trainings for staff that are not meeting QA expectations. * Monitoring, recording and reporting training functions, including the tracking, and reporting of training class information on the performance of trainees, training class progress and projects. * Developing and conducting operational and remedial training classes including pre-testing and post-testing, classroom work, evaluations, and management feedback process. * Ensuring course content, testing, evaluations, and styles of training conform to accepted standards of instructional design and contract compliance. * Providing quality and timely deliverables. * Serving as SME (Subject Matter Expert) across all functional areas. * Facilitating meetings and acting as a liaison with the Client and other Business partners to identify and resolve issues and barriers within the Process, Policies and Procedures. * Maintaining Policy Procedure Guides and Manuals and evaluating their effectiveness as demonstrated through staff performance. Requirements * Hold a bachelor’s degree. * Have experience with Remote and In-Person training in a corporate setting. * Show experience with design, development, and delivery of training programs including training needs analysis, training evaluation and instructor evaluation. * Able to deliver information in a group setting both orally and written. * Have experience with online learning management system software and/or on-line training programs. * Demonstrate strong verbal and written communications skills, strong interpersonal skills, and ability to work in a team environment. * Strong analytical, empathy and problem-solving skills. * Show flexibility and adaptability in a fast paced, changing operational environment. * Exhibit proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook). * Be able to devote the time required to meet the business needs and on-going operations. * Can type a minimum of 40 words per minute. Preferred * Have experience in public sector or Government sector with healthcare, Medicaid and/or CHIP. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: * Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career. Working For You Perks and rewards designed for you: * Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. * Retirement Savings: We will support you as you save for your future. * Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. * Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. * Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. * Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. * Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $52,514 - $68,200. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

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Responsibilities

The Trainer is responsible for developing and delivering remote and on-site training curriculum, acting as a Subject Matter Expert across all process levels. Key duties include developing, documenting, and maintaining comprehensive training and quality assurance plans focused on continuous improvement in service levels, customer service, productivity, and accuracy.