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Trainer Customer Service at Gear Inc
Vientiane Capital, Vientiane Prefecture, Laos -
Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

English Proficiency, Verbal Communication, Written Communication, BPO Training, Coaching, Microsoft Office, Instructional Design, Training Needs Analysis, Knowledge Transfer, Onboarding

Industry

Outsourcing and Offshoring Consulting

Description
Introduction The purpose of a Content Moderator Trainer is to ensure the effective training and development of moderation teams, fostering high performance and adapting to evolving policies. Key skills and experience Proficient English (at least C1 level); Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely; Bachelors degree in any related field; At least 1-year experience in training within the BPO industry; Training and coaching skill experience is a plus; Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications; Ability to communicate clearly and concisely, both orally and in writing; Knowledge of peoples learning patterns to design programs with excellent efficiency; Able to work on shifts, weekends, and public holidays. Responsibility Conceptualize training materials based on data and research; Create training strategies, initiatives, and materials; Test and review created materials; Maintain a database of all training materials; Instruct employee training and onboarding; Review employee performance and learning; Conduct training classes on policy/product; Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.
Responsibilities
The role involves conceptualizing and creating training materials and strategies to develop moderation teams. Responsibilities include conducting onboarding, policy training, and performing training needs analysis to resolve knowledge gaps.