Trainer, CXS Functional Training at Aristocrat Gaming

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Training, Gaming, Marketing, Membership, Cashflow Analysis, Documentation, Communication, Technical Skills, Interpersonal Skills, Sales, Problem Solving, Collaboration, Presentation Skills, Organizational Skills, Instructional Design

Industry

Gambling Facilities and Casinos

Description

This role can be located in Sydney, Newcastle or Canberra. You will conduct functional and technical product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop). You will demonstrate your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management. You will be required to liaise and communicate with internal resolver groups and collaborators where required and have a demeanor that will enable you to analyze and prioritize issues at hand and bring up issues when the need arises. There is an optional on-call component committed to this role. What You'll Do Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products Develop structured training courses and supporting documentation (when required) Develop and maintain customer relationships Update call tickets with necessary information in line with our service levels and advance when appropriate to our Senior Technicians and or Management Provide input into the development of new products (when required) Assist with Operational Acceptance Testing (OAT) on new and existing products Work with sales on new bids and tenders Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products Manage Client calls utilising our Call Management System (Salesforce) Participate in and support the overall CXS strategy What We're Looking For Epic customer service skills A love for helping people and an appetite to learn Formal training qualifications i.e. (Cert IV – Desirable) Advanced knowledge of Microsoft Word, Excel, and Power point Experience in cashflow analysis within the gaming and casino industry or a comprehensive understanding of financial analysis Extensive experience in the technology sector is desirable Knowledge of Casino and/or club operational procedures would be an advantage Considerable hands-on experience in the delivery of formal training programs. Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation Demonstrated ability to work collaboratively and across all areas of the organization Instructional proficiency coupled with and mixture of strong technical and interpersonal client facing skills Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures Ability to travel to customer sites to deliver training Company Summary Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play. Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations Up to 25% Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

Responsibilities

The Trainer will conduct functional and technical product training for Aristocrat's Venue Management Systems and provide on-site support. They will also develop training courses, maintain customer relationships, and assist with product development and operational testing.