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Trainer - FirstChoice Operations at Colonial First State
Sydney, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Instructional Design, Coaching, Quality Management, Presentation Skills, Written Communication, Verbal Communication, Time Management, Attention To Detail, Stakeholder Management, Training Delivery

Industry

Financial Services

Description
The Trainer, FirstChoice Operations, reports directly to the Senior Manager, Training and Quality and is a key member of FirstChoice Operations Training and Quality team. The Team is responsible for supporting CFS with delivery of administration activities either directly, or through a partnership with an Outsourced Supplier/s. The Trainer, FirstChoice Operations plays a pivotal role in ensuring the excellence of our organisation’s products and services through the development and implementation of comprehensive training programs and robust quality assurance processes. This role combines coaching, instructional design, and quality management to uphold the highest standards of performance and customer satisfaction.
Responsibilities
Develop and implement comprehensive training programs and quality assurance processes to ensure excellence in products and services. The role involves coaching and managing quality to maintain high performance and customer satisfaction standards.