Trainer II at Conduent

Newark, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

24.95

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Customer Service, Presentation Skills, Mentoring, Coaching, Written Communication, Spoken Communication, Strategy Implementation, Action Planning, Goal Setting, Organization, MS Office, PowerPoint, Excel, Conflict Resolution, Curriculum Development

Industry

Business Consulting and Services

Description

Trainer II Fully Onsite in Newark, NJ Hourly rate $18.13- $24.95/hour, which may be below your state's minimum wage. Please take this into consideration when applying What you get: Full Time Employment Hourly rate of $18.13- $24.95/hour based on experience Career Growth Opportunities Full Benefit Options Great Work Environment Work Schedule: Monday-Friday 8:30am-5:30pm EST Requirements: Have an associate’s degree or work experience in training and/or customer service. Possess prior experience presenting to a group. Have experience mentoring or coaching in a training environment. Capable of expressing ideas effectively in both written and spoken forms. Able to train and work with various levels of employees. Able to implement and develop strategies, build action plans, and set goals. Maintain a high level of organization and ensure that training is delivered punctually. Able to travel overnight as needed. Be proficient in MS Office with strong PowerPoint and Excel skills. Summary: Trainer II is responsible for developing the knowledge and skills of employees. The trainer updates and delivers current training courses and new course modules as required for the Customer Service Centers. The trainer will ensure that all training participants be fully trained in the required aspects of the Programs’ Policies and Procedures and/or other topics as required by the Conduent Management team. What you will be doing: Training on all aspects of the program, which includes new hire training, refresher training, product, and service training, systems training, and customer service training. Identifying and working closely with subject matter experts (SMEs) to design, develop and refine engaging programs in various formats (documentation, live and virtual facilitation, online, video, and others). Coordinating refresher-training schedule with different departments. Ordering and preparing materials that are required to perform an effective training class. Reviewing, updating, and maintaining training materials, news flashes, and/or any communication necessary. Reviewing and proofreading training materials for accuracy and thoroughness. Working in conjunction with the quality assurance department to ensure consistency and training needs. Providing one-on-one coaching in training to ensure exceptional customer service. Contributing to the development of different curriculums including soft skills and customer service training. Preparing periodic, standardized reports and analyses of development and training needs. Assisting all areas of the business as needed to ensure skills are refreshed. Conducting coaching sessions and address skills or knowledge gaps that have been identified through calls, correspondence, invoices, and image reviews quality assurance reviews. Reviewing training surveys after each training class and discuss with training manager how to implement necessary recommendations. Participating in train-the-trainer sessions to prepare to deliver content. Hosting train-the-trainer sessions for internal subject matter experts. Managing and maintaining in-house training facilities and equipment. Researching and recommending new training methods. Performing other duties as assigned. Preferred Have learning and development experience. People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $18.13- $24.95 per hour. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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Responsibilities

The Trainer II is responsible for developing employee knowledge and skills by updating and delivering current training courses and new modules for Customer Service Centers. This role ensures all participants are fully trained on required Program Policies and Procedures and other topics as directed by management.