Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry’s best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.
Job Duties and Responsibilities

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required; associate’s or bachelor’s degree in a technical field, education, or a related discipline preferred

SKILLS AND QUALIFICATIONS:

• Ability to clearly articulate complex technical concepts in an understandable manner to diverse audiences (both verbally and in writing)
• Patience, empathy, and the ability to build rapport with trainees
• Understanding of IHS products, systems, and installation processes, including hardware, software, and troubleshooting
• Knowledge of how adults learn best, including various instructional design methods, and the ability to adapt training styles to different learning preferences
• Efficiently manage training schedules, resources, and other tasks related to the role
• Ability to stand for extended periods, demonstrate physical tasks related to installations, and lift up to 65 lbs.
• Willingness to travel to various locations for training sessions, conferences, or professional development as needed
  Visa sponsorship not available for this role

• Deliver comprehensive training programs (in-person and virtual) for new and existing technicians on IHS (Integrated Home Systems) products, services, and installation best practices
• Conduct practical, hands-on training sessions that mirror real-world installation scenarios, ensuring technicians gain proficiency in various IHS solutions
• Assess technician performance through evaluations and practical assessments, providing constructive feedback and identifying areas for improvement
• Stay current with IHS technologies, updates, and industry trends to ensure training content delivery remains relevant
• Track and report on training effectiveness and technician development, contributing to the continuous improvement of training initiatives
• Work collaboratively with a team of trainers and other departments to achieve shared goals and enhance overall operational efficiency
  Skills, Experience and Requirements