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Trainer II (Quezon City) | Onsite at Tasq Staffing Solutions, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Curriculum Delivery, Performance Tracking, Quality Calibration, Agent Coaching, Administrative Management, Healthcare Training, KPI Analysis, Soft Skills Coaching

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Quezon City) Shift Schedule: Following EST Target Start Date: July 13, 2026 Requirements: At least 2 years of experience as Healthcare Trainer Can start ASAP; Target start date on July 13, 2026 Willing to work onsite in Vertis North Responsibilities: Curriculum Delivery: Facilitate process, product, and communication training for new hire nesting and endorsement classes. Performance Tracking: Analyze training metrics and key performance indicators to identify knowledge gaps and formulate action plans. Quality Calibration: Collaborate with quality analysts and operations managers to align on account updates and customer satisfaction goals. Agent Coaching: Provide one-on-one and group coaching sessions to improve handling times, first-call resolution, and soft skills. Administrative Management: Maintain attendance records, training evaluations, and graduation reports.

Responsibilities

The role involves facilitating process and product training for new hires while analyzing metrics to identify knowledge gaps. Additionally, the trainer provides coaching to improve agent performance and maintains all training-related administrative records.