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Trainer II-Voice-Customer Service at EXL Talent Acquisition Team
, , Philippines -
Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Classroom Management, Training Management, Task Management, Training Design, Curriculum Development, Operational Skills, Needs Assessment, Coordination, Client Interaction, Quality Assurance, Workforce Management, Business Leadership, Process Improvement

Industry

Business Consulting and Services

Description
Classroom and training management - conduct training programs as required by the business Task management - prepare all requirements before the start of training Training design and development - plan, develop & update training curriculum, schedule & training content on an ongoing basis Operational skills - identify and assess future and current training needs Coordinate with client internal functions including but not limited to EXL operations group, quality, workforce, business leaders, and client process leads to execute duties effectively.
Responsibilities
The Trainer II-Voice-Customer Service is responsible for conducting training programs and managing classroom activities as required by the business. This role involves preparing all necessary requirements before training sessions and continuously updating training curriculum and content.