DIGITAL SKILLS SUPPORT:

• Support individuals over 55 and / or disabled people to build confidence with core digital skills, including:
• Introduction to technology and the internet
• Using email and basic apps across Apple, Android, and Windows devices
• Online safety and confidence with everyday tech (e.g. smartphones, tablets, laptops)

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Training and facilitation experience: Proven experience of delivering group and 1:1 training or presenting to diverse audiences.
• Outreach experience: Experience of representing organisations externally and adapting outreach strategies to suit different contexts.
• IT proficiency: Strong digital literacy and IT skills, with confidence in using a wide range of technologies including Microsoft Office 365, Apple and Android devices, and associated technologies. Excellent knowledge of assistive technology – hardware & software.
• Communication skills: Excellent interpersonal and communication skills, with the ability to engage and motivate learners.
• Organisation skills: Strong organisational and administrative abilities.
• Experience of target audience: Experience of working with charities, older people, and disabled people.
• Travel Flexibility: Willingness and ability to travel regularly across the specified region, with occasional travel outside the area as required.
  Job Types: Part-time, Fixed term contract
  Contract length: 14 months
  Pay: £24,000.00 per year
  Expected hours: 28 per week

Benefits:

• Company pension
• Employee discount
• Free or subsidised travel
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay
• Work from home

Application question(s):

• Are you located in the ’North Devon’ or ‘Mid Somerset to South Devon’ region with access to reliable transport for daily travel

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 75% (required)

Work Location: Hybrid remote in Exeter EX1 1E

THE ROLE

Join a meaningful UK-wide initiative powered by AbilityNet in partnership with BT Group, aimed at reducing digital exclusion. As a Digital Skills Trainer, you’ll deliver a mix of group and one-to-one sessions—both in person and online—helping older people (aged 55+) and disabled adults build the confidence and digital skills needed to thrive in today’s connected world.
These practical, person-centred sessions empower learners to navigate everyday technology with independence and confidence.

OTHER DUTIES:

• Carry out additional tasks aligned with the scope of the role, as directed by the Programme Officer or Manager.