Trainer at Platinum Pest Solutions Inc

Lansing, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Coaching, Operational Process Improvement, Documentation, Organization, Communication, Safety Compliance, Standard Operating Procedures, Customer Service, Change Management, Team Collaboration, Process Auditing, Performance Management, Quality Assurance, Service Operations, Continuous Improvement

Industry

Consumer Services

Description

Description Position Summary: The Trainer is responsible for ensuring consistent execution, training excellence, and operational alignment across all Platinum Pest Solutions locations and departments. This role serves as the owner of training, SOPs, and process consistency, ensuring that all team members are trained and operating under the same standards, expectations, and best practices. With 10+ years of experience in a service-based industry, this leader will evaluate current processes, identify gaps, standardize workflows, and build training systems that support safety, compliance, efficiency, and Platinum’s commitment to Great Customer Service and Platinum Pride. Key Responsibilities: Design, implement, and maintain company-wide training programs Develop standardized training materials, including manuals, SOPs, videos, checklists, and job aids Deliver in-person and virtual training across multiple locations Partner with HR to ensure training aligns with onboarding, corrective action, and performance management processes Measure training effectiveness and recommend improvements Standardize procedures to ensure uniform application company-wide Own and maintain SOPs, process documentation, and operational checklists Conduct audits, ride-alongs, and site visits to ensure adherence to standardized processes Partner with leadership to address training gaps and corrective coaching needs Support compliance with company policies, safety standards, and regulatory requirements across IL, WI, and IN Serve as a resource during incident reviews, safety retraining, and process corrections Promote a culture of accountability, safety, and continuous improvement Collaborate with Operations, HR, Fleet, Safety, K-9 Leadership, and Executive teams Act as a subject matter expert on Platinum processes and service standards Support managers with training tools, SOPs, and coaching frameworks Assist with rollout of new initiatives, systems, and process changes Requirements Required Qualifications: Minimum of 10 years of experience in a service-based industry (pest control, field services, construction, facilities, logistics, or similar) Proven experience in training, coaching, and operational process improvement Strong understanding of field-based and customer-facing service operations Excellent written and verbal communication skills Demonstrated ability to lead change and enforce standards without direct authority Strong documentation, organization, and follow-through skills Preferred Qualifications: Experience in multi-location and/or multi-state operations Background in SOP development, quality assurance, or operational excellence Experience training frontline technicians and supervisors Knowledge of safety programs, fleet policies, and compliance training

Responsibilities

The Trainer is responsible for designing and implementing training programs across all locations, ensuring consistency in operations and adherence to best practices. This role includes developing training materials, conducting audits, and collaborating with various departments to promote a culture of accountability and safety.