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Trainer - Retail (Cebu) | Onsite at Tasq Staffing Solutions, Inc.

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Soft Skills, Process, Compliance, Content Creation, Reporting, Tracking, Call Monitoring

Industry

Staffing and Recruiting

Description

Start Date: ASAP Type of Support: Voice Work Setup: 100% Onsite (Cebu) Shift Schedule | Rest days: Night shift Roles and Responsibilities: Assigns appropriate pre-study work, as defined by client and Individual training organization Consistently and thoroughly completes required tracking and reporting tasks Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.) Conducting outlier, Vitality and ad hoc client/process related training Support service levels by being productive whenever required Training the new and old team members on SOPs Collaborating with teams for creating and designing new training content Monitor calls on Soft Skills, Process & Compliance Parameters Qualifications: Completed at least 2 years in college 2 to 4 years total BPO experience Minimum of 6 months of experience as Trainer, preferably with retail/CSR experience Mandatory Skills: Training #TASQCorp

Responsibilities

The Trainer is responsible for conducting various training sessions, including outlier, Vitality, and ad hoc client/process related training for both new and existing team members on SOPs. Key duties also involve assigning pre-study work, monitoring calls for compliance, and maintaining thorough tracking and reporting.