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Trainer - UK Financial Collections (Quezon City) | Onsite at Tasq Staffing Solutions, Inc.
Quezon City, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training Delivery, Facilitation, Performance Management, Coaching, Curriculum Development, Content Development, Needs Analysis, Evaluation, Quality Assurance Partnership, Product Knowledge, Soft Skills, Compliance, Feedback Skills, UK Collections, Banking Operations

Industry

Staffing and Recruiting

Description
Start Date: 30-Mar Type of Support: Voice Work Arrangement: 100% Onsite ( Quezon City) Nature of the Account: UK Financial Customer Service Shift Schedule | Restdays: Shifting schedules, UK time Educational Requirement: Graduate of Bachelor's Degree Work Experience: 2 to 4 years' work experience in US/UK collections, banking operations, and training in a call center or shared services environment Basic understanding of training methodologies applied on virtual and F2F instructor-led classes Excellent communication & feedback/coaching Skills Good to have: Exposure to UK banking or collections experience in other verticals Roles and Responsibilities Training Delivery & Facilitation: Conduct classroom or virtual sessions for new hires, focusing on product knowledge, tools, soft skills, and compliance. Performance Management & Coaching: Monitor trainee performance during and after training, including during nesting, to ensure a smooth transition to the production floor. Curriculum & Content Development: Create and update training materials, manuals, and modules based on evolving business needs and quality gaps. Needs Analysis & Evaluation: Assess training effectiveness through evaluations, metrics, and stakeholder feedback (Team Leaders, QA) to improve future training cycles. Quality & Operations Partnership: Collaborate with Quality Assurance (QA) and operations teams to identify areas for improvement and conduct targeted refresher training. #TASQCorp
Responsibilities
The role involves conducting classroom or virtual training sessions for new hires covering product knowledge, tools, soft skills, and compliance, alongside monitoring trainee performance during and after training through nesting.