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Trainer - UK Financial Collections (Quezon City) | Onsite at Tasq Staffing Solutions, Inc.
Quezon City, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training Delivery, Facilitation, Performance Management, Coaching, Curriculum Development, Needs Analysis, UK Financial Collections, Banking Operations, Communication Skills, Feedback Skills

Industry

Staffing and Recruiting

Description
Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite ( Quezon City) Nature of the Account: UK Financial Collections Shift Schedule | Restdays: Shifting schedules, UK time Educational Requirement: Graduate of Bachelor's Degree Work Experience: At least 2 years of work experience in UK collections, banking operations, and training in a call center or shared services environment Basic understanding of training methodologies applied on virtual and F2F instructor-led classes Excellent communication & feedback/coaching Skills Responsibilities: Training Delivery & Facilitation: Conduct classroom or virtual sessions for new hires, focusing on product knowledge, tools, soft skills, and compliance. Performance Management & Coaching: Monitor trainee performance during and after training, including during nesting, to ensure a smooth transition to the production floor. Curriculum & Content Development: Create and update training materials, manuals, and modules based on evolving business needs and quality gaps. Needs Analysis & Evaluation: Assess training effectiveness through evaluations, metrics, and stakeholder feedback (Team Leaders, QA) to improve future training cycles. Quality & Operations Partnership: Collaborate with Quality Assurance (QA) and operations teams to identify areas for improvement and conduct targeted refresher training.
Responsibilities
The role involves conducting training sessions for new hires on product knowledge, tools, and compliance. It also requires developing training materials and collaborating with QA and operations to improve performance through targeted coaching.