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Trainer - UK Financial Customer Service (Quezon City) | Onsite at Tasq Staffing Solutions, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Facilitation, Performance Management, Coaching, Curriculum Development, Needs Analysis, UK Banking Operations, Motor Financing, Loan Originating Process, Communication Skills, Feedback, Compliance

Industry

Staffing and Recruiting

Description

Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite ( Quezon City) Nature of the Account: UK Financial Customer Service Shift Schedule | Restdays: Shifting schedules, UK time Educational Requirement: Graduate of Bachelor's Degree Work Experience: At least 2 years of work experience in UK banking operations and training in a call center or shared services environment Recent UK banking experience, with experience under the loan originating process, especially under motor financing is required Relevant financial account experience should include mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas. Experience solely in insurance or payroll is not eligible. Basic understanding of training methodologies applied on virtual and F2F instructor-led classes Excellent communication & feedback/coaching Skills Responsibilities: Training Delivery & Facilitation: Conduct classroom or virtual sessions for new hires, focusing on product knowledge, tools, soft skills, and compliance. Performance Management & Coaching: Monitor trainee performance during and after training, including during nesting, to ensure a smooth transition to the production floor. Curriculum & Content Development: Create and update training materials, manuals, and modules based on evolving business needs and quality gaps. Needs Analysis & Evaluation: Assess training effectiveness through evaluations, metrics, and stakeholder feedback (Team Leaders, QA) to improve future training cycles. Quality & Operations Partnership: Collaborate with Quality Assurance (QA) and operations teams to identify areas for improvement and conduct targeted refresher training.

Responsibilities

The role involves delivering training sessions for new hires on product knowledge and compliance while managing trainee performance during nesting. Additionally, the trainer is responsible for developing training materials and collaborating with QA and operations to identify performance gaps.