Toyota Training Academy has an exciting opportunity for a Quality & Operations Manager to join their existing team based in Burgh Heath, near Epsom.

ABOUT US:

We are professional, innovative, customer-centric, and our goal is to continue to be successful in an ever-changing marketplace, which we owe to our principles of continuous development of our services and the people we train and recruit. With the industry’s technology transformation well underway, we offer the best blend of face-to-face and mobile learning to prepare our clients for future challenges and opportunities.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Company perks
• Safe work environment

WHAT WE ARE LOOKING FOR:

• Effective data analysis and interpretation
• Strong communication – written and verbal
• People management and development
• Agile and responsive to change
• Planning and organisation/prioritisation
• Self-motivated
• Client focused
• Problem solving skills
• Drives continuous improvement
• Business acumen

Benefits:

• Company car
• Company pension
• On-site parking
• 24 days holiday, plus bank holidays

If you feel you have the skills and experience we are looking for, please click to appl

ABOUT THE ROLE:

The Quality & Operations Manager will measure the impact and quality of Academy programmes and training, in terms of learning outcomes and Network results.
The successful candidate will ensure that our objectives are fully supported, that the Academy is managing outcomes through strong commercial performance, driving transformation and enabling the delivery of a customer-first experience from our Network teams.

RESPONSIBILITIES OF THE ROLE INCLUDE:

• Proactively investigate and interpret data from both Academy and other Business areas in order to make recommendations for future programme improvement, supporting change•
• Seek out opportunities for Academy working practice and system (SABA) efficiencies, which will enable increased levels of automation and dashboard data, to support Network ability to self- serve information
• Oversee course scheduling, ensuring that planning of training courses meets expected and predicted demands, and ensures the Network management teams can achieve licencing status requirements in a timely fashion
• Ensure trainer utilisation meets minimum required levels
• Escalate any issues as appropriate and provide regular progress reports as per the reporting mechanisms provided, to ensure delivery of Academy SLAs in line with contractual arrangements
• Manage programme of regular team meetings, to facilitate sharing of ideas and best practice
• Act as first point of contact for all day-to-day Academy team queries
• Take the lead on special projects as required by the Network Skills Manager
• Actively engage with teams to enable positive working practices and relationships and promote a collaborative relationship between Burnaston and Burgh Heath teams
• Develop and deliver a planned calendar of curricula review to ensure that training programmes support business objectives and deliver positive outcomes
• Develop and maintain process for quality assurance of all flex trainer activity (including Train the Trainer activity and on-going training delivery observation/feedback)
• Ensure processes in place for regular review of delegate feedback and make recommendations for change where appropriate
• Attend stakeholder meetings and relevant external events to stay up to date with new developments, to aid and inform future design process and content
• Actively seek out opportunities to work with/engage with wider business contacts to maximise opportunities
• Oversee training curricula delivery to ensure that the training team adhere to best practice outcomes. In addition, ensure standard protocols to deliver high levels of professionalism, delegate engagement and consistent training outcomes are met. Provide feedback to trainers, post training observation
• Demonstrate ability to respond to, and support, the need for business transformation outcomes