ABOUT US

Aveling is one of WA’s largest privately owned Registered Training Organisations. For over 27 years we have offered professional and practical workplace development training. We’re all about empowering people and helping them succeed in their careers.
We’re looking for a friendly, customer-focused person to join our team. If you enjoy engaging with people and providing professional support, this role is for you!

KEY SKILLS

To be successful in this varied and pivotal role you will need:

• Prioritisation - Meeting deadlines by prioritising work accordingly
• Problem solving – Troubleshooting issues to ensure continued operation
• Collaboration – Strong communication and teamwork skills
• Customer focus – Maintaining a professional manner with clients
• Attention to detail - High level of accuracy in all tasks
• Flexibility – having a flexible approach to work tasks accounting for changing priorities
• Computer Literacy – including Microsoft Office skills

If you would like to join our friendly team and possess the necessary skills, we would love to hear from you!
Job Type: Full-time

Application Question(s):

• What’s your expected annual base salary?

Experience:

• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In perso

THE ROLE

Reporting to the Training Administration Team Lead, you will provide a range of professional support including but not limited to:

• Answering a busy multiple line phone system in an expedient and friendly manner
• Responding to internal and external emails within set timeframes
• Arranging learner bookings using Aveling’s internal Training Management and Learning Management systems
• Responding to client and learner queries regarding Aveling’s products and scope
• Assisting learners as the first point of contact, particularly during the registration process
• Preparation of course material
• Coordinating with others in the organisation to ensure that training equipment is both effective and operationally safe
• Organise training room set up and the training resources are available for delivery
• Reformatting training materials into Aveling templates maintaining compliance standards
• Process learner assessments within set timeframes as required
• General administrative tasks such as quote preparation, updating internal documents (policies / procedures), preparing mail outs, issuance of certificates etc.
• Providing general administrative support to internal stakeholders
• Promoting Aveling products with a view to increasing learner numbers

To be successful in this varied and pivotal role you will need:

• Prioritisation - Meeting deadlines by prioritising work accordingly
• Problem solving – Troubleshooting issues to ensure continued operation
• Collaboration – Strong communication and teamwork skills
• Customer focus – Maintaining a professional manner with clients
• Attention to detail - High level of accuracy in all tasks
• Flexibility – having a flexible approach to work tasks accounting for changing priorities
• Computer Literacy – including Microsoft Office skill