ABOUT US

Connected Health is Ireland’s premium independent homecare service. We deliver multi-award-winning care that places the needs of our clients at the heart of everything we do. We are recruiting for an Training Administrator to join our growing team to manage the training administration.

SKILLS REQUIRED:

• Minimum of 1 years’ experience as an administrator working in a busy/fast paced office environment
• Minimum of 1 years’ experience of auditing and compliance processes
• Competency in Microsoft applications including Word, Excel, and Outlook
• Compassionate, empathetic nature with the ability to demonstrate patience and understanding
• Proactive approach to daily workload
• Highly organised and efficient
• Strong Communication Skills
• Good time management skill.

Desirable

• Knowledge of Learning Management Systems

ABOUT THE ROLE

Reporting to the Training Manager. You will be responsible for day to day management of the training function.

ROLES AND RESPONSIBILITIES:

• Provide excellent customer service - telephone and face to face;
• Responsibility for auditing the paperwork prior to filing /allocating on the system to ensure all documents are complete, i.e. dates, signatures
• Upload on the system (One Touch) ensure dates are in place for the reports that are exported from One Touch
• Uploading data and managing reports to Learning Management System
• Help prepare for monthly and quarterly reports and maintain records and system to ensure audit, inspection compliant ( internal / external)
• Support the management in key performance indicators
• Complete oversight of the training matrix including liaising with staff to ensure they are completing their training updates when due
• Linking in with the training department weekly
• Enrolment in training, QQI maintenance
• Audit and file paperwork and prepare documents for archiving, appropriate use and management of digital files
• General office duties, manage all administration of area - clean desk policy throughout office
• Any other duties applicable to the post as requested by Senior Management
• Answering phone calls and directing to appropriate departments