JOB OVERVIEW

This role will mainly offer day-to-day support of clinical IT systems, including training, to end users. Your main focus will be to effectively respond to client organisational needs by contributing to the design and delivery of high-quality support, including IT training courses, creation and maintenance of User Manuals and other support material, e.g. e-learning, virtual, as well as formation and support of User Groups primarily within the scope of existing and future projects.
You will provide customer-focused IT training, building on the achievement of national IT deployment targets that formed part of the modernisation programme for the NHS. Training provision will include various clinical systems, Microsoft applications, and bespoke applications to effectively meet the continuous professional development needs of the client organisations and contribute to computer literacy. In addition, you will configure and administer the supported clinical systems in line with customer requests and local requirements.
In summary, this role trains end users and provides application support when not training. You will also support and work with the Prism and GP Change team.
The role requires you to work from the site for a minimum of three days per week, and this is not limited to the base site.

• To provide customer-focused IT training directly to end users working within a framework supporting projects or system upgrades.
• To provide first-line support to operational systems users in response to service incidents, responding in a professional and customer-focused manner.
• To assist in developing a flexible range of training courses to support clinical system users in meeting the needs of the local health community. Training may be delivered in several ways, including formal classroom tutor-led, virtual, e-learning, one-to-one or small group sessions.
• To work with HIS system/project managers, change managers/facilitators, and customers to modify the behaviour of system users who appear to be using systems outside the tolerance of acceptable practice.
• To create system-specific support materials, ensure that all materials are up-to-date about software changes, local NHS policies, and Government / Department of Health guidelines, and update and maintain version control.
• Responsible for the proper and safe use of IT equipment by users, responsible for expensive IT equipment and software.
• To develop appropriate course evaluation methods. In addition, to assess outstanding training needs and plan any follow-up support/training
• To help deliver support and training, including communicating/raising awareness of complex IT strategy/project information to the local health community