DESCRIPTION

Are you passionate about driving meaningful change and empowering others through impactful training? At Citizens, we’re looking for a dynamic Training and Change Management Specialist to lead initiatives within our Property & Procurement team. This is more than a job—it’s a chance to shape the future of how we work, collaborate, and grow. If you’re someone who thrives in a fast-paced environment, loves solving problems, and wants to build a career where learning never stops, we want to hear from you!

QUALIFICATIONS, EDUCATION, CERTIFICATIONS AND/OR OTHER PROFESSIONAL CREDENTIALS

• Experience in change management, training development, or procurement operations.
• Strong communication and presentation skills.
• Ability to analyze data and translate insights into actionable improvements.
• Familiarity with collaboration, documentation, and video and voice communication tools

Soft Skills That Set You Apart:

• Adaptability: Thrive in evolving environments and embrace new challenges.
• Empathy: Understand diverse perspectives to create inclusive and effective training.
• Problem-Solving: Tackle complex issues with creativity and confidence.
• Teamwork & Leadership: Inspire and support others while working toward shared goals.
• Time Management: Balance multiple priorities and meet deadlines with ease.
• Conflict Resolution: Navigate disagreements constructively to maintain team harmony.
• Creativity: Bring fresh ideas to training and change strategies that energize and engage.
• Learning Agility: A passion for continuous learning and the ability to quickly adapt to new tools and technologies—essential for mastering platforms like Ariba and staying ahead in a dynamic environment.

• Lead Change Initiatives: Develop and execute change management strategies that support departmental transformation and continuous improvement.
• Design & Deliver Training: Create engaging training programs tailored to the needs of Property & Procurement staff, including workshops, materials, and hands-on sessions.
• Collaborate Across Teams: Partner with internal stakeholders to ensure alignment and support for change efforts.
• Communicate with Impact: Craft clear, consistent communications to keep teams informed and engaged.
• Evaluate & Improve: Monitor the effectiveness of training and change initiatives, using feedback and data to track and enhance outcomes.
• Manage Risks: Identify potential challenges and develop proactive solutions to ensure smooth transitions.
• Maintain Documentation: Keep accurate and accessible records of training sessions, change activities, and stakeholder communications.