POSITION SUMMARY:

The Training and Compliance Manager is responsible for overseeing the training and regulatory compliance of all security concierge personnel across client sites. This role ensures that employees are professionally trained in customer service, emergency procedures, and relevant security protocols in line with Canadian laws and provincial security guard regulations. The manager will also audit operations to ensure quality, legal compliance, and consistent service delivery.

QUALIFICATIONS:

• Post-secondary education in Security Management, Human Resources, or a related field.
• Minimum 3–5 years of experience in a training or compliance role within the security, facilities, or concierge sectors.
• In-depth understanding of Canadian security regulations (e.g., Ontario Ministry of the Solicitor General requirements).
• Certified in First Aid/CPR; WHMIS training preferred.
• Experience with LMS platforms and Microsoft Office Suite.