Training and Customer Success Specialist at REMITLY INC

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Customer Relationship Management, Generative AI, Instructional Design, Stakeholder Management, Digital Learning, Communication, Curriculum Planning, Customer Success, Needs Analysis

Industry

Financial Services

Description

Job Description LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. Lexis Nexis New Zealand is looking for a Training Consultant to join our Client Experience and Learning team to provide quality instruction to customers through digital and in-person formats. About the Role: About the Role: The Training Consultant will be responsible for delivering high quality training to our clients, including legal professionals, based on an understanding of their needs and workflow. You will be self-motivated and used to working autonomously and willing to learn about our new products and services as they are developed. You will be adept at building effective relationships with stakeholders including customers and internal teams and are always looking for ways to grow the impact and effectiveness of your training. You will have experience and interest in Generative AI and GenAI tools and their effective application and use. This is a hybrid home/office full-time role to be based in Wellington or Auckland. Additional flexibility may be an option for the right applicant. Key responsibilities include: o Planning and delivering learning activities to cover the customer base through online and face-to-face education o Engaging directly with our customers and end-users to enhance their knowledge of our technology products and drive adoption and usage. o Defining customer learning needs and planning and implementing effective training solutions o Contributing to the development and maintenance of digital learning resources including user guides, online learning materials, digital resources o Building effective relationships with individual end-users and key stakeholders o Working with other LexisNexis stakeholders (e.g. sales teams, product teams, content lawyers, editorial, CX, marketing, and UX) to ensure an integrated approach to customer success. o Bring meaningful insights from the customer and the market into the business to help improve our product offerings and market knowledge and support the triaging of issue resolution where required o Keeping up to date with changes in markets, customers, competitors and products and adapting training programs and delivery style to reflect technology product and market changes. o Ensuring timely completion of all required reporting in defined databases. To be successful in this role, you will: o Be a superior communicator who can create an engaging learning environment (both in person and online) o Hold a relevant qualification (in for example Law, Education; Training; Technology, Digital Learning; Instructional Design) with experience in training delivery and customer relationship management o Be able to identify opportunities while building strong relationships with customers and stakeholders o Be experienced in liaising with others at various organisational levels o Have demonstrable experience of the application of generative ai tools for personal productivity and strong evidence of familiarity with AI concepts or technology products We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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Responsibilities

The role involves planning and delivering high-quality training to legal professionals through digital and in-person formats to drive product adoption. It also requires collaborating with internal stakeholders to develop learning resources and provide market insights for product improvement.