Training and Development Associate at ProFed Federal Credit Union

Fort Wayne, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilitation, Onboarding, Content Development, Training Coordination, Presentation Skills, Relationship Building, LMS Administration, Instructional Design, Virtual Training, Classroom Training

Industry

Banking

Description

Description POSITION SUMMARY Responsible for supporting employee growth and organizational success through facilitation, onboarding, training coordination, content development, and learning program support. This role partners with the Director of Training and Development, employees, leaders, and subject matter experts to deliver engaging learning experiences that promote employee performance, operational excellence, and exceptional member service. QUALIFICATIONS Requires a minimum of two (2) years of experience in a credit union, banking, or financial services environment with knowledge of operations, products, services, and member experience principles. Must be self-motivated with a commitment to continuous learning and professional development and possess the ability to work effectively both independently and collaboratively. Requires strong presentation, facilitation, and relationship-building skills with a passion for helping others learn, develop, and succeed. Demonstrated ability to learn new systems, processes, and concepts quickly along with a creative mindset with a willingness to explore innovative learning solutions is required. Must be able to present information effectively, facilitate training and discussions with individuals and groups, and manage multiple priorities while maintaining strong attention to detail. Must possess the ability to adapt communication and training approaches to meet varying learner needs. Experience in Keystone core processing system, learning and development tools (Canva, Articulate 360, PowerPoint), and familiarity with learning management systems is preferred. PHYSICAL REQUIREMENTS Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit or stand for prolonged periods. Ability to travel to branch locations is required. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate engaging instructor-led training programs in both virtual and classroom environments Deliver onboarding, operational, product, service, and member experience training Support the planning, coordination, and delivery of ProFed’s onboarding experience Partner with leaders and subject matter experts to ensure employees receive effective and consistent development opportunities Develop, update, and maintain training materials, facilitator guides, presentations, job-aids, and other learning resources Ensure learning content remains accurate, relevant, and aligned with organizational objectives Coordinate training logistics, registrations, schedules, attendance tracking, and program evaluations Perform basic Learning Management System (LMS) functions, including course assignments, content uploads, reporting assistance, and learner support Additional duties as assigned ProFed is an EEO employer – M/F/Vets/Disabled

Responsibilities

The role is responsible for facilitating instructor-led training and onboarding programs to support employee growth and operational excellence. It involves developing training materials and managing learning logistics via a Learning Management System.