QUALIFICATIONS:

• Relevant coaching certification or qualification.
• Bachelor’s degree in a related field
• Proven experience in coaching or a related role.

THE ROLE

The Medical Assistance department is a dynamic, fast-paced environment where quick thinking, adaptability, and teamwork are essential. Operating with high energy and urgency, the team values collaboration and open communication. Innovation and improvement are integral, supported by leadership that provides the necessary resources and guidance for success.
The T&D Coach plays a pivotal role in the continuous learning journey of existing employees at CT Assistance, ensuring they are equipped with the knowledge and customer service skills needed to achieve their learning milestones and excel in their roles.

KEY RESPONSIBILITIES:

• Develop, plan, and deliver a comprehensive, structured, and effective coaching program for all staff, suitable for both online and in-person sessions.
• Collaborate with managers and team leaders to identify coaching needs and tailor coaching plans accordingly.
• Provide one-on-one and group coaching sessions to support employees in their development.
• Monitor and evaluate the progress of individuals, providing constructive feedback and adjusting coaching methods as needed.
• Maintain and update coaching materials and resources to ensure they are current and relevant.
• Collect and analyse feedback to assess the effectiveness of coaching programs and make improvements.
• Foster a positive and supportive coaching environment that encourages growth and development.
• Stay updated with the latest coaching techniques and best practices to continuously improve coaching effectiveness.

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this