Legacie Group are currently recruiting for an experienced Training & Development Manager to join the team based out of its Head Office in Liverpool.

SKILLS & EXPERIENCE REQUIRED

• Proven experience in residential lettings and property management (essential).
• Demonstrated ability in training delivery, coaching, and mentoring.
• Excellent presentation, communication, and interpersonal skills.
• Strong understanding of lettings legislation, compliance, and best practice.
• Organised, detail-focused, and adaptable to changing priorities.
• Proactive team player able to step into operational duties when required.

ROLE PURPOSE

The Training & Development Manager is responsible for designing, delivering, and maintaining training programs for the property management team, ensuring staff have the skills, knowledge, and confidence to excel. The role also supports the leadership team with day-to-day operational requirements when needed, contributing to the smooth running and success of the department.

KEY RESPONSIBILITIES

• Identify training needs through observation, performance data analysis, and staff feedback.
• Design and deliver role-specific training programs for new and existing property managers.
• Mentor and coach team members, providing regular one-to-one development sessions.
• Create and maintain training materials, guides, and resources to support ongoing learning.
• Monitor performance post-training, providing follow-up support to embed skills.
• Keep training content current with legislation, industry best practice, and company procedures.
• Foster a culture of continuous improvement and professional development.
• Collaborate with managers to address skills gaps and support succession planning.
• Assist the leadership team with operational duties, including covering tasks during absence or high-demand periods.
• Provide operational feedback and insights to improve efficiency and service delivery.